Terms & Conditions, Cookie Policy, Delivery Policy & Pricing Information

This website is operated by Ofelia for Flowers & Event Management. Throughout the site, the terms “we”, “us” and “our” refer to Ofelia for Flowers & Event Management. By accessing or using our website, and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available via hyperlink.

These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and content contributors. Please read these Terms carefully before using our website. If you do not agree to all the terms and conditions, you may not access the website or use our services.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Continued use of the site after changes are posted constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform to sell our products and services.

Governing Law & Domicile United Arab of Emirates is our country of domicile. Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

SECTION 1: GENERAL TERMS OF SERVICE

  1. Online Store Terms By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you are of legal age and have given consent for any of your minor dependents to use this site. Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. You may not use our products for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction (including copyright laws) while using the Service. You must not transmit any destructive code such as worms or viruses. Any breach of these Terms may result in immediate termination of your Services.

  2. General Conditions We reserve the right to refuse service to anyone at any time, for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and adaptations to meet technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

  3. Accuracy, Completeness, and Timeliness of Information We are not responsible if information on this site is not accurate, complete, or current. The material is for general information only and should not be relied upon as the sole basis for decisions. Historical information may be present on this site and is provided for reference only. We reserve the right to modify site content at any time without obligation to update any information.

  4. Modifications to the Service and Prices Product prices are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We are not liable for any modifications, price changes, suspensions, or discontinuation of the Service.

  5. Products or Services Some products or services may be available exclusively online and may have limited quantities. They are subject to our Returns & Refunds Policy (see Section 5 below for details). We make every effort to display product colors and images as accurately as possible, but we cannot guarantee your device’s display accuracy. We reserve the right to limit sales to specific regions or individuals, to limit quantities, or to discontinue products or services at any time. All descriptions and pricing are subject to change without notice. We do not guarantee that products, services, or other materials will meet your expectations or that errors will be corrected.

  6. Accuracy of Billing and Account Information We may limit or cancel orders at our sole discretion. This includes orders under the same account, credit card, or billing/shipping address. If changes are made, we may attempt to notify you via email or phone. You agree to provide accurate and complete account and purchase information and to keep your account updated, including payment details. Cardholder must retain a copy of transaction records and https://ofeliaboutique.com/ policies and rules. User is responsible for maintaining the confidentiality of his account.

  7. Payment Processing Visa or MasterCard debit and credit cards in AED will be accepted for payment. The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency. We will not trade with or provide any services to OFAC and sanctioned countries.

  8. Optional Tools We may offer access to third-party tools that we neither monitor nor control. You acknowledge that we provide access “as is” and “as available” without any warranties or liability. Your use of optional tools is at your own risk, and you should ensure you understand the third party’s terms. Future features or services added to the site will also be subject to these Terms.

  9. Third-Party Links Some content, products, or services may include materials from third parties. Links may lead to third-party websites not affiliated with us. We are not responsible for evaluating their content or accuracy and are not liable for any damages related to third-party transactions. Please carefully review third-party policies before engaging in any transaction with them.

  10. User Comments, Feedback & Submissions If you send us creative ideas, suggestions, proposals, or other content (with or without a request), you agree that we may use it freely, without restriction or compensation. We may, but are not obligated to, monitor or remove content that we determine to be unlawful, offensive, or in violation of any rights or these Terms. You agree that your comments will not infringe on third-party rights, be unlawful or offensive, or contain malicious software. You are solely responsible for your submissions.

  11. Personal Information Your submission of personal information through the store is governed by our Privacy Policy (a separate page).

  12. Errors, Inaccuracies & Omissions Occasionally, our site may contain typographical errors or inaccuracies regarding product descriptions, pricing, promotions, or availability. We reserve the right to correct errors, update information, or cancel orders at any time without notice. We are not obligated to update any information unless required by law.

  13. Prohibited Uses You are prohibited from using our site or content: For any unlawful purpose To solicit others to perform or participate in unlawful acts To violate any regulations, rules, or laws To infringe on intellectual property rights To harass, discriminate, or harm others To submit false information To upload malicious code To collect or track others' personal information For spam, phishing, or similar activities To interfere with security features of the Service We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 2: COOKIE POLICY

This website, https://ofeliaboutique.com/, uses cookies to improve your browsing experience and to understand how you interact with our site. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

What are Cookies? Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

How We Use Cookies We use cookies for various purposes, including:

  • Essential Cookies: These are strictly necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas and adding items to your shopping cart.

  • Performance Cookies: These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often. This data helps us improve how the website works.

  • Functionality Cookies: These cookies allow the website to remember choices you make (such as your username, language, or the region you are in) and provide enhanced, more personal features.

  • Analytics Cookies: We use third-party services like Google Analytics to help us understand how our website is used and to improve your experience. These cookies collect anonymous information about your visits.

  • Marketing/Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

Managing Your Cookies Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

You can usually find these settings in the 'options' or 'preferences' menu of your browser.

Changes to Our Cookie Policy We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Please revisit this policy periodically to stay informed about our use of cookies.

SECTION 3: DELIVERY POLICY

We deliver our exquisite floral products to all emirates within the United Arab Emirates. Please note that delivery to certain remote areas, including but not limited to Al Wagan, Al Quo'a, and specific locations in Western Abu Dhabi (such as Liwa), is currently limited, contact us on Whatsapp for more information.

Delivery Process: Our products are shipped via a trusted third-party courier service to ensure careful handling and timely delivery. We take utmost care in packaging our fresh flowers to ensure they arrive in perfect condition.

Proof of Delivery: To ensure successful delivery, all customers are required to sign and confirm the proof of delivery receipt provided by the courier.

Delivery Fees (Within UAE):

  • A flat delivery fee of AED 25 applies to all orders within UAE cities.

Delivery Time:

  • Within UAE cities: Deliveries shall be completed within 1 – 5 working days from the order confirmation, depending on the order type.

Important Information: To avoid any delivery delays, please ensure you provide your full and accurate address, along with complete contact details (phone number and email), at the time of placing your order.

SECTION 4: PRICING AND PRODUCT DESCRIPTION

  • Pricing: All prices displayed on our website are in AED (United Arab Emirates Dirham) unless otherwise specified. Prices are subject to change without prior notice.

  • Product Description: We make every effort to provide accurate and detailed descriptions of all products, including flower types, colors, sizes, and any included accessories. We strive to display product colors and images as accurately as possible, but we cannot guarantee your device’s display accuracy.

  • Currency at Checkout: The displayed price and currency at the checkout page will be the same price and currency printed on the Transaction Receipt, and the amount charged to the card will be shown in your card currency.

Contact Information For any questions regarding these Terms of Service, please contact us at: 📧 Ofeliaboutique@outlook.com